Refund policy

Returns

90-Day Free Return

We offer one free return for orders, valid for 90 days from the date your order is placed, including any delivery costs. This benefit also applies to discounted products.

Note: In case of faulty or incorrect products, contact our customer service team at team@vaistoa.com.

Partial Returns - Free Shipping Threshold

If you return part of your order for a refund and the total order value falls below €140 (our threshold for free shipping), we will charge a normal shipping fee depending on the delivery country.

Returns from Multiple Orders

When returning products from multiple orders at the same time, please ensure that the return package includes the completed return list for each order.

How to Return a Product 

Register your return using the correct link for your delivery country: 

To register a return, you will need the email address used for the order and the order number. Once registration is complete, you will receive return instructions via email. 

Condition of the Return and Fitting Instructions

  1. Use Indoors Only: When trying on barefoot shoes, wear them indoors on a clean floor to avoid getting dirt or hair on them. Ensure your feet are clean and dry, and always use clean socks when trying on our shoes for hygiene reasons.
  2. Check the Fit: Make sure your toes have enough room to move freely, and there is enough space between your longest toe and the front of the shoe. The shoes should fit snugly around your midfoot and heel without being too tight.
  3. Do Not Use Outdoors: Do not use the shoes outdoors or on rough surfaces until you have decided to keep them. Using them outside may make them non-returnable.
  4. Avoid Pet Hair: Due to allergy risks, we cannot accept returns of products with pet hair or dust.
  5. Handle with Care: Handle the shoes gently when trying them on and removing them. Avoid bending or stretching the material unnecessarily.
  6. Contact Customer Service: If you have any questions or concerns about the fit, contact our customer service for advice and assistance before making a decision.

The return must include the original packaging and all parts, documents, and packaging materials that came with it. The customer is fully responsible for any costs incurred due to incorrect or incomplete returns.

Updated 29.7.2024