Loved by 125,000+ Barefoot Adventurers
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We update our FAQ regularly. Thank you for choosing Vaistoa!
General Questions
If you can walk barefoot or in socks, you can also wear barefoot shoes. Start gradually and listen to how your body feels as your feet get used to moving freely. Learn more about the benefits of barefoot shoes.
Want to hear from others who have made the switch? Check out our customer reviews.
Barefoot shoes are designed to mimic the feeling of walking barefoot while providing protection for your feet. They differ from regular shoes by having minimal cushioning, a wide toe box, and thin, flexible soles that allow for natural foot movement and sensory feedback from the ground. Learn more about barefoot shoes.
Barefoot shoes improve posture and balance by allowing your feet to function naturally. This strengthens the muscles in your feet and legs, improves proprioception (awareness of body position), and encourages a more natural gait and alignment. Read more about barefoot shoes.
Yes, our barefoot shoes are suitable for a variety of activities, including sports and casual wear. They are designed to provide comfort and support for different types of movement, whether it’s sports or everyday activities.
However, at this point, we do not offer shoes that are suitable for high-intensity sports that include fast changes of pace like basketball or tennis.
Choosing the right size and style involves ensuring there is enough room for your toes to move freely and that the shoes fit snugly around your midfoot and heel without being too tight. It's recommended to follow our specific sizing guide and consider the intended use (e.g., casual wear, sports). Sizing guide and product details.
Our shoes use materials such as recycled polyester, synthetic latex, and synthetic rubber. We focus on sustainability by using as many recycled materials as possible without compromising durability and by working with production partners who adhere to responsible principles and certifications. Learn about our sustainability practices.
The adaptation period can vary, but it generally involves gradually increasing the time spent wearing barefoot shoes to allow your feet and muscles to adjust. This process can take several weeks, depending on your previous footwear and foot strength. Read about the adaptation process by downloading our Barefoot Adventure Starter Kit.
For additional insights, check out our Customer Reviews to see how others have transitioned to barefoot shoes.
To ensure the longevity and performance of your barefoot shoes, please refer to the specific care instructions provided for each product. You can find detailed care guidelines under the "Shoe Care" tab on each product page. This will help you maintain your shoes in optimal condition and ensure they continue to provide you with comfort and support.
For further assistance, feel free to reach out to our customer service at team@vaistoa.com.
Yes, our website provides customer reviews and testimonials. These reviews highlight the benefits and experiences of other users with barefoot shoes, offering insights into their effectiveness and comfort. Reviews of Vaistoa barefoot shoes.
Ordering and Shipping
Orders over 140€ qualify for free shipping in the EU. This applies to the total order value after any discounts have been applied.
For orders below 140€, shipping fees start at €7.90. The exact cost will depend on the delivery location and shipping method chosen at checkout.
The estimated delivery time for orders is 3-7 business days, depending on your location and any national holidays in Finland that may affect the delivery schedule.
Once your order has been shipped, you will receive an email with a tracking number. Click the link in the email to track the progress of your shipment.
We currently ship to the following countries:
If you receive a faulty or incorrect product, please contact our customer service team at team@vaistoa.com for assistance. They will guide you through the process of returning the product and receiving a replacement or refund.
Returns
We offer one free return for orders, valid for 90 days from the date your order is placed. This benefit also applies to discounted products.
This 90-day return is a voluntary benefit in addition to your statutory right of withdrawal of 14 days under EU law. You can exercise this right of withdrawal through the cancellation function in your customer account at account.vaistoa.com, or by contacting us at team@vaistoa.com. When exercising the right of withdrawal, please return the product within 14 days of your request.
For more details, visit our Return Policy.
To register a return, find your delivery country below and open the return portal. You will need the email address used for the order and the order number. After registering, you will receive return instructions by email.
Austria - Register return here
Belgium - Register return here
Czechia - Register return here
Denmark - Register return here
Estonia - Register return here
Finland - Register return here
Germany - Register return here
Hungary - Register return here
Ireland - Register return here
Italy - Register return here
Latvia - Register return here
Lithuania - Register return here
Luxembourg - Register return here
Netherlands - Register return here
Norway - Register return here
Poland - Register return here
Portugal - Register return here
Slovakia - Register return here
Slovenia - Register return here
Spain - Register return here
Sweden - Register return here
Great Britain - Register return here
The product should only be handled as much as necessary to establish its nature, characteristics and functioning. Shoes should only be tried on indoors on a clean floor and with clean socks, and returns with pet hair or dirt cannot be accepted. The return must include the original packaging and all parts, documents, and packaging materials. If a returned product can no longer be sold as new due to use, no refund will be issued. For more details, refer to our Return Policy.
Yes, you can return part of your order. If the return causes the total order value to fall below €140, a normal shipping fee will be charged depending on the delivery country.
If your return causes the total order value to fall below €140, we will charge a normal shipping fee based on the delivery country.
Refunds are processed within 14 days of receiving the returned products back to the warehouse.
Products that can no longer be sold as new, for example due to use, washing, soiling or other signs of wear beyond normal fitting, cannot be returned for a refund. For specific details, refer to our Return Policy.
Exchanges are currently available for orders delivered to Sweden. Where available, you can register an exchange through the same return portal you use for returns. Exchanges are available for a different size or colour of the same model. The first exchange per order is free, and any additional exchanges are subject to a fee. If you need both a return and an exchange from the same order, please register them as separate requests in the portal, but send all items together in one package, as one free return shipment is included per order. For full details, see our Return Policy.
Account and Orders
To create an account, visit our website and click on the "Account" or "Sign Up" option at the top of the page. Follow the instructions to register using your email address.
If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions to reset your password.
To update your account information, log in to your account on Vaistoa.com. Navigate to the "Account Settings" or "Profile" section, where you can update your personal details, shipping address, and other account information.
You can view your past orders by logging into your account on Vaistoa.com. Go to the "Order History" or "My Orders" section to see a list of your previous purchases.
Product Information
To find the best fit, refer to the size chart provided on each product page. The size chart is model-specific, as the shoe model and materials used affect the fitting. You can find the size chart by clicking the "Size Chart" dropdown on the product page. Measure your feet and compare the measurements to the size chart. If you have specific concerns, contact our customer service for assistance.
When trying on barefoot shoes, wear them indoors on a clean floor to avoid getting dirt or hair on them. Ensure your feet are clean and dry, and always use clean socks for hygiene reasons. Make sure your toes have enough room to move freely, and there is enough space between your longest toe and the front of the shoe. The shoes should fit snugly around your midfoot and heel without being too tight. More detailed instructions can be found under the "Shoe Care" tab on each product page.
Our shoes are crafted with a focus on comfort, functionality, durability, and sustainability. We pay close attention to the efficient use of materials and components, using leftover materials and recycled materials whenever possible. For more detailed information on materials, please visit the Product Materials section on our product pages. To learn more about our sustainability practices, visit our Sustainability page.
Vaistoa shoes combine Nordic expertise with durability and comfort. We create functional designs that last in various environments. Our process involves choosing responsible and durable materials, efficiently using components, and using leftover materials when possible. Our shoes support natural foot function and are perfect for daily wear. For more details, visit our Sustainability page.
Company Information
Vaistoa's story began with founder Henry Kuosmanen's quest to address the health challenges of the modern world. Despite his professional knowledge in the wellness industry, Henry struggled with his own well-being and unhealthy patterns. Understanding the need for an environment that fosters healthier habits, Henry and his friend Miko founded a wellness-focused online store in the summer of 2020. Their goal was to help as many people as possible on their journey to better health. They quickly realized that many health issues could be traced back to the feet. This insight inspired them on our journey to create the world's best barefoot shoes, launching Vaistoa's first shoes in August 2023. The journey continues with continuous product development and customer feedback to create the best possible barefoot shoes. For more details, please visit our story page.
Vaistoa shoes are designed in Finland, utilizing Nordic expertise to ensure both durability and comfort. The production process takes place in China, where we work closely with our manufacturing partners to maintain high standards and adhere to responsible principles. For more detailed information, please visit our Sustainability page.
Vaistoa ensures sustainability through several key practices:
For more detailed information, please visit our Sustainability page.
Vaistoa is committed to promoting natural movement and comprehensive well-being. Our health principles include:
For more insights into our principles and mission, please visit our Our Story page.
Contact and Support
You can contact Vaistoa customer service by emailing team@vaistoa.com. Our team is ready to assist you with any inquiries or issues you may have.
If you have questions about the fit of your shoes, please contact our customer service team for advice and assistance before making a decision. Our team is happy to help ensure you get the best fit for your needs.
For more information about Vaistoa's policies, please visit the following pages on our website:
How to Contact Vaistoa Customer Support
Send an email to our customer support team at team@vaistoa.com.